Exploring the Intersection of Small Business, Customer Relations, and Technology
August 8, 2025 - 12:27
Community members gathered at the link in Nocatee on Wednesday, July 30, for the next session in the Circle of Creation series. The event featured Katy Keene, a marketing strategist, AI educator, and founder of a successful consulting firm. Keene shared her insights on the evolving landscape of customer relations, emphasizing the importance of emotional intelligence (EI) in conjunction with artificial intelligence (AI) for small businesses.
During her presentation, Keene highlighted how small businesses can leverage AI tools to enhance customer interactions while maintaining a personal touch. She discussed various strategies for integrating technology into customer service practices without losing the human element that fosters loyalty and trust. Attendees were engaged in discussions about the challenges and opportunities that arise from this integration, as well as practical tips for implementing these concepts in their own businesses.
The session underscored the significance of adapting to technological advancements while prioritizing meaningful customer relationships, a crucial balance for sustainable growth in today’s competitive market.
MORE NEWS
July 10, 2026 - 04:35
Photos: Durham's first Korean convenience store is now open for businessA new kind of corner store has arrived in downtown Durham. Dosirak Outpost, a Korean-style convenience market, opened its doors on July 9, offering locals a taste of the quick, curated shopping...
July 9, 2026 - 04:13
Engaging small business ecosystems: Loyola University ChicagoThe third Capacity Building for Capacity Builders conference, held at Loyola University Chicago, brought together a diverse group of professionals focused on strengthening the small business...
July 8, 2026 - 23:58
New rule allows small businesses to double borrowing limit, access up to $10M in financingA new rule from the U.S. Small Business Administration took effect on July 4, giving small businesses across the country a significant boost in financing options. The change allows qualifying...
July 8, 2026 - 04:48
Clarksville businesses, leaders concerned about proposed changes to Clark Memorial BridgeA plan to alter traffic patterns on the Clark Memorial Bridge has sparked serious concern among Clarksville business owners and community leaders, who fear the changes could hurt local commerce and...