Citigroup Touts Tech, AI Push in Services as Business Posts Record Q4 at Citi Conference

February 17, 2026 - 11:50

At a recent industry conference, Citigroup's leadership revealed a strategic push into advanced technology and artificial intelligence within its Services division, which has just posted a record-breaking fourth quarter. Shahmir Khaliq, the bank's Head of Services, detailed a focused investment plan targeting three key areas: technology infrastructure, specialized talent acquisition, and enhanced client engagement.

The initiative aims to deepen relationships with existing corporate and institutional clients, increasing "wallet share" and overall profitability. Khaliq emphasized that this tech-forward strategy is not merely for internal efficiency but is fundamentally client-centric. In an era of complex macroeconomic pressures and geopolitical uncertainty, Citi is positioning its Services arm—which handles crucial functions like treasury, trade finance, and securities services for multinational corporations—as a high-tech partner capable of navigating global complexities.

The record Q4 performance underscores the early success of this directional shift. By leveraging AI and other digital tools, Citi seeks to streamline cross-border transactions, improve risk management, and offer more sophisticated data insights to its clients. This move signals the bank's commitment to modernizing its backbone operations, competing on innovation and reliability in a rapidly evolving financial landscape where corporate clients demand seamless, intelligent, and secure global banking solutions.