Exploring the Dual Nature of AI in Business

July 6, 2025 - 19:41

Ryan Robinson, the Senior Director of Mainstay Technologies, recently engaged in a conversation with Fred Kocher about the impact of Artificial Intelligence (AI) on the workforce. During their discussion, Robinson highlighted the two distinct sides of AI that many businesses grapple with today.

On one hand, AI offers remarkable efficiencies and capabilities, streamlining processes and enhancing productivity. However, the flip side reveals challenges that can arise from integrating AI into existing systems. Companies often encounter common customer issues stemming from misunderstandings about AI's capabilities and limitations.

Robinson emphasized the importance of transparency and education in the implementation of AI technologies. He noted that businesses must ensure their teams are well-informed about how AI functions and its potential pitfalls. By addressing these challenges head-on, organizations can better harness the benefits of AI while minimizing customer dissatisfaction.

This dialogue underscores the necessity for businesses to navigate the complexities of AI thoughtfully as they strive to innovate and improve customer experiences.